Frequently Asked Questions
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Let customers speak for us
Ring fits both fingers perfect.. 8 lucky diamonds. Love it.
An absolute pleasure to interact with, this is a seller I would definitely do business with again! My wife LOVED the presentation box her earrings came in, well done Assay! My wife wanted matching earrings for her one-of-a-kind necklace made by the same designer (there is no other necklace made like this one), Assay’s prices made it possible for us to acquire the earrings that compliments my wife’s necklace perfectly. Now, my wife loves her ensemble!
Bracelet stack looks sick thank you
We wanted to say thank you so much for the very beautiful ring. We really love it! You and your team were brilliant from start to finish ☺️ x
Very nice, pretty color and light reflection. Good communication and fast secure shipping. Thanks!
I love it! Joe worked with me to create my ring from scratch - so much fun.
I received my ring despite putting the wrong address on it and I am mesmerized. You were right the ring is way more beautiful in person. Thank you!
Fiance loved the ring thank you so much
Amazing! definitely exceeded my expectation! I can’t wait to make the move
Absolutely gorgeous ring! Beyond happy with the ring and service! Rachel Responded to all my questions and queries immediately. Shipping was lightning fast!! Thank you!
To celebrate 10 years of marriage (and not our first - we finally got it right!), we upgraded my original diamond engagement ring. I wanted exactly the same simple platinum setting and another cushion cut stone, but a better one. From start to finish, Rachel could not have been more helpful. She searched her inventory for stones meeting my needs, and explained the differences between the two we were considering. When after a day or so the stone I selected and paid for was sold at their second location, she sold me a better stone at the same price. Then they modified a simple cathedral platinum setting for my stone, and engraved the band. I think the entire process, from initial contact to delivery, was less than 2 weeks. My ring arrived in a unique ring box - it has a tiny light inside! Squeeee!
Earrings are really cute. Used for 2nd and 3rd ear piercings. I use them daily. My ears are sensitive and I have no issues with these studs.
So pretty and definitely sparkles. Time from ordering to delivery faster than I expected and that was an added bonus.
As described. I was expecting smaller studs, as I was seeking a very minimalistic style, but they're too big for me (due to the silver surrounding it).
The seller Rachel was Fantastic!!!! Customer service was Amazing and very easy process!!!! Thanks 😊