To celebrate 10 years of marriage (and not our first - we finally got it right!), we upgraded my original diamond engagement ring. I wanted exactly the same simple platinum setting and another cushion cut stone, but a better one. From start to finish, Rachel could not have been more helpful. She searched her inventory for stones meeting my needs, and explained the differences between the two we were considering. When after a day or so the stone I selected and paid for was sold at their second location, she sold me a better stone at the same price. Then they modified a simple cathedral platinum setting for my stone, and engraved the band. I think the entire process, from initial contact to delivery, was less than 2 weeks. My ring arrived in a unique ring box - it has a tiny light inside! Squeeee!