Every AJ purchase is backed by a written warranty. Fine jewelry carries a 3-year limited warranty, and every watch we sell, including vintage and pre-owned, carries a 1-year movement warranty.

Jewelry Warranty | Watch Warranty

Jewelry Warranty

Assay Jewelers (AJ) strives to ensure that each new jewelry item arrives in perfect condition. Vintage, pre-owned, and antique jewelry is not covered under the jewelry warranty. Watches, including vintage and pre-owned, are covered separately under our Watch Warranty. If you notice a defect upon arrival, please contact our Customer Care team via live chat or email us at info@assayjewelers.com, and we will resolve the issue promptly.

Warranty Coverage: AJ offers a complimentary 3-year limited warranty on all fine jewelry purchases. This warranty covers any issues due to manufacturing defects, including:

• Loose diamonds or gemstones
• Loose prongs
• Missing pavé stones
• Broken clasps
• Broken soft chains

Warranty Period Details:

• First Year: Within the first year of purchase, AJ will correct any issues related to manufacturing defects or quality at no cost to you.
• Year 2 to Year 3: From the second year up to three years from the date of delivery, you can send any piece back for inspection. For damages considered to be a manufacturing defect or quality-related issue, AJ will repair the piece at no cost. For damages resulting from normal wear and tear, a repair fee will be assessed and communicated to you for approval before proceeding.
• Post 3 Years: Beyond the three-year warranty period, AJ will assist with repairs for a fee, plus applicable taxes and a shipping charge of $35.

Exclusions: This warranty does not cover damage from normal wear and tear, which may include, but is not limited to:

• Scratches
• Dents
• Stretched or kinked chains
• Misshapen bands
• Cracked stones

Additionally, resizes and lost or stolen items are not covered under this warranty.

Made-to-Order Items: Items that are custom made or made to order may have their warranty voided on a case-by-case basis, depending on the specific nature of the item and circumstances.

Additional Services: For assistance with any issues concerning your AJ jewelry, visit our support page at help.assayjewelers.com for detailed instructions on proceeding with a repair. For purchases made in-store, please contact info@assayjewelers.com, and our Customer Concierge Team will help initiate your repair or resizing.

Important Note: Please be aware that any modifications or repairs will void this warranty.

1-Year Watch Movement Warranty

AJ inspects, services, and tests every timepiece before it ships. Unlike our jewelry warranty, watch coverage applies to all watches, including vintage and pre-owned. If you notice an issue upon arrival, please contact our Customer Care team via live chat or email us at info@assayjewelers.com, and we will resolve the issue promptly.

Warranty Coverage: AJ offers a complimentary 1-year limited movement warranty on all watch purchases. This warranty covers movement issues that occur under normal use, including:

• Watch stops running
• Failure to wind or hold a power reserve
• Timekeeping outside the normal range for the watch's age and calibre
• Date, day, or chronograph functions failing to operate
• Quartz circuit failures

Warranty Period Details:

• First Year: Within one year from the date of delivery, AJ will repair any covered movement issue at no cost to you. All repairs are performed by our in-house watchmakers.
• Post 1 Year: Beyond the one-year warranty period, AJ will assist with servicing and repairs for a fee, plus applicable taxes and a shipping charge of $55.

Exclusions: This warranty does not cover physical damage or normal wear and tear, which may include, but is not limited to:

• Broken or scratched crystals
• Bent or broken crowns, stems, and hands
• Damage from drops or impact
• Water or moisture damage (vintage watches are not water resistant unless stated in the listing)
• Straps, bracelets, and clasps
• Battery replacement
• Scratches, dents, and case or dial wear

Additionally, lost or stolen items are not covered under this warranty.

Additional Services: To start a watch warranty claim, visit help.assayjewelers.com or email info@assayjewelers.com with your order number and a short description or video of the issue. Please do not open the case. Our team will send insured shipping instructions.

Important Note: Any watch opened, serviced, or modified by a third party will void this warranty.

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For full terms and conditions of our warranty, please visit this page.