Shipping policy

Shipping times

Ready-made items are shipped within 1-10 business days, depending on the item. Please review the shipping times on each product page. Custom pieces are subject to longer shipping times of up to 3-5 weeks. Final delivery times are calculated and estimated by the courier. Assay Jewelers is not responsible for courier delays. 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Assay Jewelers is not responsible for delays due to customs.
Costs of shipping are calculated at checkout and may be waved by Assay in the event of promotions or offers. After your order has been processed you will be forwarded your tracking information via the communication method you provided at checkout. Please allow 24-48 hours for the tracking number to update.
For any further information on shipping or your package you can always reach out to us via the contact page with your order number (generated once an order is placed).