How do you ship jewelry and watches?

• Orders are sent using tracked, insured shipping services suited to the item's value and destination.
• Eligible U.S. orders of $500 or more receive complimentary overnight shipping after the item is ready for dispatch.
• High-value shipments may require additional security arrangements. Delivery services depend on the destination and order.

How soon will my order ship?

• In-stock pieces: We arrange dispatch after payment, verification, and any necessary preparation.
• Resized, engraved, or made-to-order pieces: Additional preparation or production time is required. An overnight shipping service does not mean every order leaves the same day.
• If you need something by a specific date, contact us before ordering so we can confirm the timeline.

Are shipments insured? Is a signature required?

• Shipments are insured for their declared value while in transit, subject to the carrier's and insurer's conditions.
• A signature is required for orders over $2,000. We may require one for other shipments when appropriate.
• Please arrange for someone to receive valuable deliveries securely.

Do you ship internationally?

• Yes. We arrange tracked, insured international shipments to supported destinations.
• Delivery times vary by destination, carrier, customs procedures, and the item's shipping requirements.
• For higher-value international orders or a special delivery arrangement, we recommend contacting us before checkout.

Will I need to pay customs duties or import taxes?

• International orders may incur customs duties, import taxes, or local handling charges assessed by the destination country.
• These costs are generally the buyer's responsibility unless we confirm an alternative arrangement in writing before purchase.

How can I track my order or report a delivery problem?

• We provide tracking details once your shipment is dispatched.
• If tracking appears stalled, the parcel is damaged, or you believe it has been lost, contact info@assayjewelers.com promptly with your order number.
• We will review the issue and, where applicable, work with the carrier and insurer. Claims for shipments marked delivered are subject to the applicable policy and delivery evidence.

What is your return policy?

• For eligible purchases, you have 14 days after receiving your item to request a return.
• Contact info@assayjewelers.com to begin the return process.
• The returned item must reach our office and pass inspection before a refund can be approved.

What condition must a returned item be in?

• Unworn, unused, and in the same condition as received.
• Returned with original tags and packaging, including the jewelry or watch box, as applicable.
• Accompanied by proof of purchase. Items damaged through wear or handling after delivery are not eligible under the standard return policy.

Which items cannot be returned?

• Items that have been resized, engraved, or otherwise personalized.
• Custom-made or made-to-order pieces.
• Purchases made using an installment plan.

If return eligibility is important to you, please confirm it before requesting a modification or placing a special order.

Who pays for return shipping? Are there restocking fees?

• For orders under $10,000, the buyer is responsible for return shipping costs.
• Restocking fees are uncommon, but Assay reserves the right to charge one in accordance with its return policy.
• Request return instructions before sending valuable jewelry or watches back.

When will I receive my refund?

• Once we receive and inspect your return, we will notify you whether the refund is approved.
• Approved refunds are processed to the original payment method. The time for funds to appear depends on your bank or payment provider.

What if an item arrives damaged or incorrect? Can I exchange it?

• If your purchase arrives damaged, defective, or incorrect, please contact us immediately so we can assess the issue.
• For exchanges, we generally recommend arranging the eligible return and then purchasing the replacement item separately.

Are the jewelry and watches you sell authentic?

• Authenticity and accurate representation are central to our business. We inspect and evaluate the items we offer before listing them.
• Our collection includes fine jewelry, natural and laboratory-grown diamonds, colored gemstones, vintage and antique jewelry, and pre-owned luxury watches. The characteristics of each piece are described on its individual listing.

Do pieces come with gemological certificates?

• Where advertised, gemstones and diamonds include reports from independent laboratories such as GIA, GRS, Gübelin, or SSEF.
• Not every item has an independent laboratory report. Please refer to the individual listing for the specific documentation included.
• We can help explain the distinction between a grading report, an origin or treatment report, and an appraisal.

Will I receive an appraisal?

• Assay provides appraisal documentation for its pieces. Our watch sales include detailed appraisal information, and appraisal documentation for jewelry can be requested.
• An appraisal is not the same as an independent gemstone grading or origin report; we identify third-party reports separately.
• If you need documentation for insurance or a particular purpose, please tell us before shipment.

How are pre-owned and vintage watches checked?

• Watches are inspected by professional watchmakers, with reference and archival checks.
• Movements are examined and tested; water-resistance testing is performed where applicable.
• We document condition and available accessories, papers, and service information on a piece-by-piece basis. Vintage watches may show age or past servicing, which should be assessed individually.

Are the photographs of the actual piece?

• Our pre-owned and vintage watches are photographed individually. Product descriptions and images are intended to show the specific watch being offered.
• For made-to-order jewelry, images may illustrate a design or setting and the finished piece can vary with ring size, materials, or selected options.
• If you would like additional photographs, measurements, or a video of a specific item, please ask.

Can I see a piece in person before purchasing?

• Absolutely. We can arrange a private appointment to view jewelry or watches at one of our four locations.
• Please contact us at least 24 hours before your preferred appointment and share the product link or item number so we can confirm its location and availability.
• Because inventory is distributed among our locations, not every piece is available at every office.

Where can I visit Assay Jewelers?

• Miami, Florida — Assay Jewelers169 E. Flagler Street, Alfred I. duPont Building, Miami, FL 33131
• New York, New York — Assay Jewelers580 Fifth Avenue, World Diamond Tower, New York, NY
• Hong Kong — Gad & Co.131 Queen's Road Central, Central, Hong Kong · Sister location under the same ownership
• Key West, Florida — Pacific Jewelry125 Duval Street, Key West, FL 33040 · Sister location under the same ownership

Miami, New York, and Hong Kong viewings are by appointment. Key West welcomes retail walk-ins, but appointments are recommended to view a specific Assay item. View our locations and directions.

How do I book an appointment?

• Email info@assayjewelers.com or call/text (305) 788-3019.
• Include your preferred city, date, and the product link for the piece you would like to see.
• We will confirm the appointment and whether the requested item can be presented there.

Do you offer payment plans?

• Yes. We offer Assay Installments, our in-house, interest-free reservation/payment plan, as well as eligible checkout financing through Shop Pay Installments and Affirm.
• Assay Installments: For qualifying purchases over $1,000, place a 10% down payment and arrange the remaining balance in installments. No credit check is required.
• Shop Pay / Affirm: Terms, eligibility, interest rates, and any required down payment depend on the lender's offer at checkout.

When will my item ship if I use financing?

• Assay Installments: Your item is reserved and dispatched after the balance is paid in full.
• Shop Pay Installments or Affirm: Eligible purchases can proceed to regular order processing and shipment without waiting for all scheduled payments to be completed.

For current terms and lender disclosures, see our financing page. Financing purchases may be ineligible for returns under our refund policy.

Can I make an offer on an item?

• Yes. We welcome reasonable offers on items in our collection.
• Send us the item link and your offer, and we will review it with you. You can also ask about available payment methods before purchasing.

Can you create a custom piece or modify an existing design?

• Yes. We work with clients on custom rings, necklaces, earrings, and other jewelry, including changes to settings, stones, and precious metals.
• Contact us with a reference image, preferred materials, approximate budget, and timeline. We will discuss feasibility, pricing, and production time before proceeding.
• Custom-made and made-to-order pieces are not eligible for standard returns.

Can a ring be resized or a piece engraved?

• Many pieces can be resized or personalized, depending on their design, construction, and condition.
• Ask us about eligibility, cost, and timing before purchasing. We can often accommodate sizing or engraving requests.
• Important: Once an item has been resized or personalized, it is excluded from the standard return policy.

Can I request gift packaging or additional information before ordering?

• We can arrange gift-ready packaging and help with requests for additional photos, videos, measurements, or documentation.
• For special requests or a gift deadline, please contact us before placing your order.

Who is Assay Jewelers?

• Assay Jewelers is a family-owned fine jewelry and watch business founded in Miami in 2020.
• Our family's jewelry trade history dates back to 1983, when Gad & Co. was established in Hong Kong.
• We specialize in certified gemstones, distinctive jewelry, vintage and antique pieces, luxury watches, and custom work. Learn more about our story.

Can I speak directly with someone about a purchase?

• Of course. Our team can help with gemstone or watch questions, documentation, availability, offers, shipping, and appointments.
• Contact us by email, telephone, or text. If you're asking about a specific piece, sharing its link helps us respond accurately.